Terms and Conditions

1. General

1.1 These Terms and Conditions supersede any prior terms related to the use of the services of homeopathliverpool.co.uk and apply to all users of the Hilary Hampel service. These Terms and Conditions may be updated from time to time. Please revisit these terms and conditions from time to time to check for changes.

1.2 The homeopathliverpool.co.uk service, including all content on its website, does not constitute medical advice and should not be relied upon as such. Users should seek professional medical advice from a qualified medical practitioner.

1.3 Homeopathliverpool.co.uk is not an emergency service. In case of an emergency, contact a medical doctor, NHS 111, or emergency services at 999 in the UK, or emergency services within your own country of residence.

1.4 This website may include links to other third-party websites. These links are provided for information only and are not intended to signify that homeopathliverpool.co.uk endorses such websites and/or their content. Homeopathliverpool.co.uk does not assume responsibility for the content or availability of any external sites and takes no responsibility for any harm, loss or damage suffered as a result of using the linked websites or as a result of using the information published on any of the pages of the linked websites.

1.5 Homeopathliverpool.co.uk makes no warranties or guarantees, expressed or implied, that its website will meet user requirements, operate without infringement, be compatible with all systems, or remain secure.

1.6 Homeopathliverpool.co.uk takes reasonable steps to ensure that website content is accurate and current; however, it makes no representations or warranties as to its completeness or accuracy. Users are responsible for verifying any information relied upon.

1.7 Homeopathliverpool.co.uk will not be liable for any temporary unavailability of the website due to circumstances beyond its control.

1.8 Whilst every effort is made to ensure downloadable content is free from viruses, homeopathliverpool.co.uk cannot accept any liability for damages resulting from virus infection.

2. Booking

2.1 Clients must be 18 years or older and possess the capacity to provide informed consent to use the service.

2.2 By booking, the Client confirms they have the capacity to enter this agreement voluntarily and in good faith.

2.3 Upon receiving booking confirmation, a contract is established directly between the Client and Hilary Hampel.

2.4 The Client confirms they are acting as a genuine individual and not in any other capacity or on behalf of an agency, unless explicitly disclosed.

2.5 Clients are subject to and responsible for complying with all booking terms, including cancellation policies and other specified conditions.

2.6 Clients shall not send photos or images that include nudity or any private body parts, whether of children or adults.

2.7 Clients will not be instructed to discontinue any medication by Hilary Hampel.

2.8 The Client may be advised to consult their GP for health checks if Hilary Hampel deems it necessary. Any changes to the Clients prescribed medication remains the responsibility of the Client and their prescribing practitioner.

2.9 The Client consents to Hilary Hampel retaining records and personal information provided during or prior to a consultation.

3. Payment

3.1 Payment is non-refundable if the Client cancels within 48 hours of the appointment. The Client may, however, reschedule for an alternative date or time. Subsequent cancellations will also be non-refundable. Cancellations made more than 48 hours in advance are subject to an administrative fee of £10.

3.2 If Hilary Hampel cancels the appointment, a full refund will be issued to the Client.

4. Consultation

4.1 Consultations will take place at the appointed time and for the scheduled duration.

4.2 The Consultation fee covers an initial 90 minute session.

4.3 Consultations are conducted via online platforms including but not limited to Zoom.

4.4 Consultations are confidential between the Client and Hilary Hampel and will not be disclosed to third parties without written consent, except as required by UK law.

4.5 No refund will be provided if the entire 90 minute session is not utilised.

4.6 After the Consultation, Hilary Hampel will suggest a remedy/remedies or provide a prescription with instructions for obtaining those remedies.

4.7 The Consultation fee will usually include remedies free of charge unless they need to be specially ordered by Hilary Hampel and can then either be collected or posted for a fee.

4.8 At Hilary Hampel’s discretion, the Consultation duration may be extended at no additional cost.

4.9 The Client should ensure they are in a private space during the Consultation to maintain confidentiality.

5. Data Protection

5.1 The Client’s personal data, including sensitive data as defined under the Data Protection Act 2018, will be processed in accordance with data protection laws.

5.2 Clients will provide Hilary Hampel with personal details such as name, contact information, and any other relevant details necessary for the Consultation.

5.3 Hilary Hampel will only use personal data for Consultation purposes and any necessary follow-up.

5.4 If Hilary Hampel becomes aware of any unauthorised access or breach of personal information, they will inform the Client as soon as possible.

5.5 Hilary Hampel will securely store and destroy all personal data seven years after the date of the last consultation, in accordance with UK data protection legislation.

5.6 Hilary Hampel will not disclose Client information to third parties without express permission unless legally required.

5.7 Clients may request access to their personal data held by Hilary Hampel, in accordance with the Data Protection Act 2018.

5.8 Although reasonable measures are taken to protect Client data, the privacy of information shared via internet platforms, emails, and telephone cannot be guaranteed.

6. Limitation of Liability

6.1 Scope of Services

The healthcare services provided by Hilary Hampel are intended to support and not replace any relationship that exists between a Client and their primary healthcare providers. The advice, diagnosis, treatment, and recommendations provided are based on the Client's specific health information and current best practices in healthcare. Hilary Hampel shall not be liable for any adverse outcomes resulting from factors outside of their reasonable control, including but not limited to, incomplete disclosure of medical history, undetected conditions, or non-compliance with prescribed treatments by the Client.

6.2 No Guarantee of Outcomes

Hilary Hampel makes no guarantees or warranties regarding the outcomes of any medical treatments, recommendations, or procedures. Homeopathy is not an exact science, and individual Client responses can vary. Hilary Hampel disclaims any liability for outcomes resulting from the Client's use of the advice provided unless due to proven gross negligence or wilful misconduct by Hilary Hampel

6.3 Limitation of Liability

To the fullest extent permitted by law, Hilary Hampel shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including, but not limited to, physical harm, mental distress, lost wages, loss of earnings, or loss of data, even if advised of the possibility of such damages. In all cases, Hilary Hampel’s liability for damages shall not exceed the fees paid by the Client for the specific service from which the claim arose.

6.4 Online and Virtual Care

For services provided online or other virtual methods, Hilary Hampel assumes no liability for technical difficulties, interruptions, or other issues outside of their control. The Client acknowledges that online services are subject to the same limitations as any remote care service and agrees to contact emergency medical services if urgent care is needed during or after a virtual consultation.

6.5 Applicable Law and Jurisdiction

This Limitation of Liability clause shall be governed by the laws of England and Wales. Any disputes arising from healthcare services provided shall be subject to the exclusive jurisdiction of the courts in England and Wales.

Medical Disclaimer

This content, including any written material, audio, video, or virtual consultation, is provided for informational and educational purposes only and is not intended as a substitute for professional medical advice, diagnosis, or treatment.

Although online consultations may provide information on general health matters or suggest potential options to support your health, they are not intended to replace in-person consultations with qualified healthcare providers who can assess your unique medical situation thoroughly. Hilary Hampel is not attempting to diagnose, treat, prevent or cure any physical, mental or emotional issue, disease or condition.

Always seek the advice of your doctor or physician or other qualified health provider with any questions you may have regarding a medical condition and before undertaking a new healthcare regimen. Do not disregard professional medical advice or delay seeking it because of something you have read, seen, or discussed in an online consultation.

Online consultations may have limitations, including the lack of a physical examination, and should not be used as the sole basis for diagnosis or treatment decisions, especially in urgent situations. In the event of a medical emergency, immediately call your doctor or local emergency services.

This online consultation service does not establish a healthcare provider-patient relationship in the way that in-person care does, and reliance on any information provided in this format is solely at your own risk.

This consultation is provided for informational purposes and may involve communication in a language other than your primary language. Efforts will be made to provide accurate information; however, misunderstandings or misinterpretations may arise due to language differences. Terminology, nuanced symptoms, or specific advice may be affected by translation limitations, which could impact the quality and accuracy of the information provided.

Hilary Hampel does not warrant the accuracy and reliability of any translations into any language other than English and Hilary Hampel is not responsible for any errors and omissions arising from translation, adaptation or otherwise. Hilary Hampel reserves the right to terminate the consultation at any time if they believe a difference in language presents a barrier to understanding and the delivery of clear information.

26 November 2024